Family Property Repair Issue: Not Resolved As Claimed

Family Property Repair Issue: Not Resolved As Claimed

While trying to make heads or tails out of the Family Property feature, many players found out the hard way that there was a bug. It was not possible to heal and therefore upgrade your Family Property because families were not getting credit for the Artillery Shells that were redeemed. A Known Issue message was placed on top of the Game Header and families have been waiting (1).

My family thinks we might be ready to attempt an upgrade so I went to the forums to see if the bug was still there. If you go to the Resolved Property Issues Thread, it is reported as being resolved.
------------------Resolved Issues-------------------
Family Properties
Issue: Family Property Repairs not Crediting Correctly.
Status: Resolved on 12/14/2011.

If you go to the Known Family Issues Thread it says Investigating.
-------------------Known Issues---------------------
Family Properties
Issue: Family Property Repairs not Crediting Correctly.
Status: Investigating. If you are experiencing this issue, please add your details to this Bug Report.
Workaround: None yet. If you know of a workaround for this issue, please Submit A Workaround.

So is it fixed or not? The Known Issues concept on the forums is nice and all but this is a classic example of why it's flawed. This particular bug is listed under two different categories, Properties and Families and only one was updated. The in game Known Issue Message is no longer there and the Resolved Issues was the most recently updated so I'm going to go with that one. I don't like to use assumptions when making blog posts so I tested it out. I redeemed 20 Artillery Shells and took screen shots before and after. My Artillery Shells were taken but nothing was repaired. The Health statistic and the "Parts Needed to Repair" remained the same. I refreshed the game to see if anything changed and it didn't. I sent in a Customer Support ticket so hopefully I will get my Artillery Shells returned. Zynga shouldn't post that a issue has been resolved without testing it first.

Before
Health: 913/3695
Parts Needed To Repair: 502
Artillery Shells: 20

After

Health: 913/3695
Parts Needed To Repair: 502
Artillery Shells: 0

Thanks to John Richardson for directing me to the right forum link.